Introduction
MixedVoices is an analytics and evaluation tool for voice agents. Track, visualize, and optimize agent performance through conversation analysis, call quality metrics and call flow charts. Run simulations to test the agent before pushing to production.
Whether you're building a customer service bot, a virtual receptionist, or any other voice-based AI agent, MixedVoices helps you understand and improve your agent's performance through data-driven insights and systematic evaluation.
Why MixedVoices?
Voice agents are becoming increasingly prevalent in business operations, but developing and maintaining high-quality voice interactions presents unique challenges:
How do you ensure consistent performance across different conversation scenarios?
How do you measure and improve the quality of interactions?
How do you identify and fix issues before they affect real users?
MixedVoices addresses these challenges by providing:
Comprehensive Analytics: Analyze every aspect of your voice interactions, from high-level success metrics to detailed conversation patterns.
Systematic Evaluation: Test your agents systematically with generated test cases that cover various scenarios and edge cases.
Quality Metrics: Track both technical metrics (latency, interruptions) and conversation quality metrics (empathy, conciseness).
Visual Insights: Understand conversation flows and patterns through interactive visualizations.
Last updated
